Return and Exchange Policy – PartandMore Store
At PartandMore, we strive to ensure customer satisfaction, and we provide a clear and easy return and exchange policy according to the following conditions:
1. Conditions for exchange and return:
- Exchange or return can be made within 3 days from the date of receipt.
- The product must be unused, in its original packaging, with all accessories.
- Products that have been damaged due to misuse cannot be exchanged or returned.
- The customer bears the actual shipping costs for exchange or return unless the product is defective or has an error on our part.
- The customer does not bear shipping costs in case of manufacturing defect or damage to the product.
2. Procedures for requesting an exchange or return:
- Contact us via customer service, mentioning the order number and explaining the reason.
- The request will be reviewed within 48 hours, and upon approval, you will be provided with return details.
- After receiving and inspecting the product, it will be exchanged or the amount refunded via the same payment method within 5-7 working days.
3. Non-returnable products:
- Used or modified products.
- Discounted products or special offers (unless there is a manufacturing defect).
- For more information or assistance, do not hesitate to contact us via [call or WhatsApp 0501619120].
- The actual shipping cost is the full shipping value, as the shipping cost shown in the store is a discounted value that the merchant bears a portion of, but the actual shipping cost is calculated in full without any burden on the merchant.
4. The store has the right to cancel the order in the following cases:
- Product unavailability: if the stock is exhausted.
- Order error: if there is a pricing mistake or error in order data.
- Non-payment or non-response: in case of cash on delivery payment and no response from the shipping company or no order confirmation.
- Exceeding allowed quantities: if the store policy prohibits purchasing large quantities of the same product.
- Technical error in product data: if there is a technical fault in the order price, data, or product description.
- We at PartandMore are keen to attach all correct images, data, and prices, but sometimes technical or textual errors occur in some products. In this case, we contact the customer and inform them that this product does not match its real price, description, or data, and the full amount is refunded to the customer immediately, and the order is canceled.
For more information or assistance, do not hesitate to contact us via [call or WhatsApp 0501619120].
5. Orders are not refundable in the following cases:
- Used or modified products. At PartandMore, we verify returned products, and if it is found that the product has been used or modified, the store has the right to return the product to the customer and not refund the amount, and the customer bears the actual shipping cost in this case.
Frequently Asked Questions:
If I ordered a product that does not match my vehicle, do I have the right to return the product?
At PartandMore, we make sure to clarify all products with images and full descriptions, and specify the compatible vehicles with these products. If it is found that the product does not match the vehicle due to an error in the product description, image, or data, the product will be returned and the amount refunded to the customer. If no error is found in the product data or image, the customer bears the actual shipping cost, and the amount is refunded after verifying that the product has not been used, modified, or damaged.
